Here’s our page for frequently asked questions. If you have any other questions send us an e-mail or give us a call.
Q: Where do I meet the trolley?
A: There are two locations to pick up the trolley. The first stop is 1301 E. Cary Street, our store, and the second stop is the Richmond Visitor Center at 405 N. 3rd Street
Q: What time should I be there for my trolley tour?
A: Please arrive at either location 15 minutes before the tour departs to allow time for check-in. If the trolley is already parked outside, make sure someone in your group comes into the RVA on Wheels building to check in. Allow for 10-15 minutes to find a parking spot. We want you in the store at least 15 minutes before the tour.
Q: Is there parking?
A: The Cary Street location has a number of parking garages within a block of the store. Please allow at least 10-15 minutes to find parking. You can find a parking garage at 12th St. across from the Omni Hotel, one on Virginia Street just off of Cary St., and another at the intersection 14th St. and Cary St. (If your vehicle is too tall for a garage there is a parking lot across from Main Street Station.)
The Visitor Center location has a parking garage right across the street.
We do not recommend street parking, as it is 2-hour parking and if you arrive 15 minutes early, your parking time will exceed 2 hours.
On the weekends you can park on the street without worrying about the 2 hour limit.
Q: What if it’s raining?
A: The trolley is fully enclosed so our tours run regularly in the rain.
Q: Are tips included in the price?/Do we tip the guide?
A: Tips are not included in the price of the ticket. They are not required or expected but certainly appreciated if you enjoyed the tour.